Setting someone up as a ‘trusted’ email id means that you are giving that person permission to email files directly in to your enfold account. From Connections/Email Forwards/From Trusted Email IDs, you will Add an Email ID. That person will be notified that you want to grant them this permission; if they verify the email address, they will now be able to email files directly into your enfold account. They will use the ‘trusted’ email address as the ‘FROM’ address and the enfold portal email address, firstname.lastname@example.org as the ‘TO’ address. If they attach a file to the email, it will be deposited in your enfold account.